Terms & SMS Messaging Disclosure

1. Acceptance of Terms

By contacting Pro Plus Roofing, submitting your information, requesting a quote or service, or opting in to receive communications from us, you agree to these Terms & SMS Messaging Disclosure and our Privacy Policy.

If you do not agree, please do not submit your information or opt in to receive messages from us.

2. Program Description

Pro Plus Roofing may send one-time or recurring service-related communications by SMS, phone, email, or other messaging channels related to:

• Estimate and repair requests
• Estimate or invoice links
• Scheduling and appointment coordination
• Estimator arrival or ETA notices
• Customer support and follow-up
• Project updates
• Service completion follow-up
• Other service-related communications

This SMS program is intended for service and customer-care messages, not promotional or mass marketing text campaigns.

3. SMS/Text Messaging Terms

If you provide your mobile phone number to us and check the SMS opt-in box on our estimate request form, you agree that we may send service-related text messages to that number.

Customers may opt in on our public estimate request form at https://proplusroofing.net/get-estimate. The form displays a dedicated SMS consent checkbox next to the phone number field. The checkbox is unchecked by default, and users may submit an estimate request whether or not they opt in to SMS messages.

These messages may include:

• Questions related to an estimate or service request
• Links to view an estimate, invoice, or project document
• Scheduling coordination
• Appointment reminders
• Estimator arrival or ETA updates
• Customer support follow-ups
• Project updates

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except vendors that provide the SMS delivery service for Pro Plus Roofing.

4. Call and Voice Communications

By providing your contact information or contacting us, you agree that we may contact you by phone regarding your inquiry, estimate, service, or project.

We may use human representatives, voicemail systems, or AI-assisted calling tools, including services such as Vapi or similar platforms, to place, receive, route, or manage calls.

Calls may be recorded and transcribed for:

• Customer service
• Scheduling
• Quality assurance
• Training
• Recordkeeping
• Follow-up communications

If call recording is required to be disclosed by law, we will provide notice when applicable.

5. Email Communications

We may send service-related emails regarding:

• Estimates
• Appointment confirmations
• Scheduling updates
• Project communications
• Follow-up notices
• Administrative or support information

We may use third-party email delivery providers, including Resend or similar services, to send and manage these emails.

6. Opt-Out and Contact Information

You may request that we stop sending non-essential communications by contacting us directly.

To opt out of text messages, reply STOP.

To get help, reply HELP or contact us using the information below:

7. Changes to These Terms

We may update these Terms & SMS Messaging Disclosure from time to time. Updates will be posted on this page with a revised version date.